Privacy Policy for Got It All
Last Updated: March 16, 2025
Got It All is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.gotitall.ca and use our services.
1. Information We Collect
We collect various types of information, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, payment information (credit card details, etc. – note how this is handled in Section 3), and account login credentials.
- Order Information: Information related to your purchases on the Site, including products ordered, shipping details, billing information, and order history.
- Browsing Information: Information about your interactions with the Site, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We may use cookies, web beacons, and similar tracking technologies to collect this information.
- Device Information: Information about the device you use to access the Site, including device model, operating system, and unique device identifiers.
- Communication Data: Records of your communications with us, including emails, chat logs, and customer service inquiries.
- Marketing Preferences: Information about your preferences for receiving marketing communications from us.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you create an account, place an order, subscribe to our newsletter, contact customer service, or participate in surveys or promotions.
- Automatically: Through the use of cookies and similar tracking technologies when you browse our Site.
- From Third Parties: We may receive information from third-party service providers, such as payment processors, shipping companies, and analytics providers. We will only do so in accordance with applicable laws and this Privacy Policy.
3. How We Use Your Information
We use your information for various purposes, including:
- Providing and Improving Our Services: To process your orders, fulfill your requests, manage your account, personalize your experience, and improve the functionality and content of our Site
- Processing Transactions: To process payments and prevent fraudulent transactions. Note: We may use third-party payment processors, and we do not directly store your full credit card details on our servers.
- Communicating with You: To respond to your inquiries, provide customer support, send order updates, and inform you about products, promotions, and other news (with your consent where required by law).
- Marketing and Advertising: To send you promotional materials and targeted advertisements based on your interests and preferences (with your consent where required by law). You can manage your marketing preferences as described in Section 7.
- Security and Fraud Prevention: To protect the security and integrity of our Site and prevent fraud and unauthorized access.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Analytics and Research: To analyze trends, track user behavior, and gather demographic information to improve our products and services.
4. Disclosure of Your Information
We may disclose your information to the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, website hosting, data analysis, email marketing, and customer service. These providers are contractually obligated to protect your information.
- Business Partners: We may share information with business partners to offer joint products or services, or to run co-sponsored promotions, with your consent where required.
- Legal Authorities: We may disclose information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or control of your personal information.
- With Your Consent: We may share your information with other third parties with your explicit consent.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using secure server infrastructure.
- Implementing encryption technologies (such as SSL) to protect sensitive information transmitted online.
- Restricting access to your personal information to authorized personnel only.
- Regularly reviewing and updating our security practices.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the volume, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Rights and Choices (Including Canadian Privacy Rights)
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
- Objection to Processing: You may have the right to object to the processing of your personal information in certain circumstances.
- Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
For Canadian Residents: In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access and correct your personal information held by us. You can also withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.
To exercise any of these rights, please contact us using the contact information provided in Section 10. We may require you to verify your identity before processing your request.
8. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
9. Children’s Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated Privacy Policy on our Site and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically. Significant changes to this policy will be communicated more directly, such as via email or a prominent notice on our website.
By using our Site, you acknowledge that you have read and understood this Privacy Policy